Technical Support

Need help with your cabling or automation systems? Our technical support team is here to assist you with any technical issues, maintenance questions, or system troubleshooting.

For urgent issues outside business hours, please leave a message or email and we will respond as soon as possible. Our team is committed to providing timely and effective solutions to keep your systems running smoothly.

Customer Support

Welcome to our support page. Here, you will find answers to common questions and issues that you may encounter while using our products and services. If you can't find the information you need, please feel free to contact us using the details provided below.

How can I get in touch with your support team?

You can reach our support team by filling out the contact form on our contact page, or by emailing us directly at support@precisioncabling.com.au. We aim to respond to all inquiries within 24 hours during business days.

If you have any other questions or concerns not covered here, feel free to reach out to us. Our goal is to provide you with the best support possible and ensure that you have a positive experience with our products and services.

Warranty Information

Thank you for your interest in the products and services of Precision Cabling & Automation. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Precision Cabling & Automation.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Precision Cabling & Automation will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Precision Cabling & Automation will repair the Product at no charge, using new or refurbished replacement parts. We stand behind our work and are committed to ensuring your complete satisfaction with our products and services.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Precision Cabling & Automation is 365 days from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. This includes but is not limited to:

• Damage caused by accident, abuse, misuse, or neglect
• Normal wear and tear
• Damage from environmental factors (water, extreme temperatures, etc.)
• Modifications or repairs by unauthorized personnel
• Use contrary to the product's intended purpose

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Our support team will guide you through the warranty claim process and ensure you receive the assistance you need.

Please have your purchase information and product details ready when contacting us for warranty service.